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Joemer Dungca is an experienced operations professional with a robust background in managing teams and optimizing performance. Currently serving as Operations Manager at Rocket Station since April 2023, Joemer oversees client-Virtual Assistant teams, enhancing efficiency through targeted improvement plans. Previously, at TaskUs from June 2018 to April 2023, Joemer excelled as Operations Supervisor, leading a team of 19 associates to consistently exceed performance goals. Earlier experience as a Quality Assurance Analyst at Arvato from January 2017 to June 2018 involved analyzing customer interactions to address functionality issues and conducting coaching sessions to ensure adherence to quality standards in gaming console testing.