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Divya Naidu is a seasoned collections and customer service professional with extensive experience in managing accounts receivable and debt recovery. Currently serving as a Senior CRM Specialist at Vincitore Realty since November 2022, previous roles include Senior Collections Specialist at ORO24 Developments and Collections Officer at Mashreq Bank, where significant improvements in customer payment rates were achieved. Divya Naidu's career also includes positions as a Collection and Recovery Officer at Dubai First and a Credit Collection Specialist at Derby Group of Companies, focusing on credit control and negotiation strategies to assist customers in financial difficulty. An early role as a Customer Service Executive at Epicenter Technologies involved managing collections and fostering customer relationships in the Indian market. Educational qualifications include Higher Secondary College and Secondary School Certificates from Mumbai University.