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Luis Duque is an experienced customer service and program management professional with a strong background in enhancing customer experience and implementing process improvements across various organizations. Currently serving as the Customer Service Sr Manager at Rocket Pest Control, Duque has successfully expanded the Contact Center and streamlined communication channels. Previous experience includes key roles at Amazon, T-Mobile, and AT&T Mobility, where Duque led initiatives that significantly improved customer satisfaction, reduced operational issues, and enhanced team performance. With an M.B.A. in International Business and dual Bachelor's degrees in Industrial and Civil Engineering, Luis Duque combines technical expertise with strategic leadership in customer service management.