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Akram Abubaker is an experienced ICT System Administrator with expertise in Identity Access Management, Active Directory, Azure AD, Exchange On-Prem & Online, Service Request, Change Management, Incident Management, and Lean Agile. In their previous roles, Akram has worked as a Deskside Support Engineer, IT Support Specialist & M365 Administrator, IT-Helpdesk-Support, Sales Consultant, IT Technician, Junior Web Designer, and IT Technician. Akram Abubaker holds a degree in Techniker HF Informatik in Network and System Administration/Administrator, and has certifications in ITIL v4 and English Business B1.