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James Timms is a Technical Support Specialist at Rise Broadband since June 2023, focusing on internet connectivity issues and troubleshooting Layer 1-3 problems. Previously, James served as a Technical Support Specialist at Maple Branch Craft Brewery and held various culinary positions, including Head Chef at Mamma Monica Pizza and Cook at Pizza Hut. With significant experience in network operations, James worked as a NOC Technician at Verizon and Alltel Wireless, managing and troubleshooting complex networks. James began a career in the United States Air Force as an Aircraft Armament Systems Specialist. James is currently pursuing a Bachelor of Science in Network Operations and Security at Western Governors University, having previously earned an Associate's degree in Computer and Information Sciences from ITT Technical Institute-Chantilly.