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Jake Gussler is a Data Analyst at Riparian LLC, where Jake led the transition from Excel-based reporting to a more sophisticated Jedox-based system. Prior to this role, Jake worked as a Sales Associate at Mattress Firm, where Jake consistently exceeded sales targets and managed the district outlet hub. Jake also gained experience as a Customer Service Representative at Citi, where Jake assisted customers with account issues and maintained high quality scores. In their role as a Credit Collections Supervisor at Advanced Call Center Technologies, LLC, Jake supervised a team of agents, monitored performance, and implemented a cash incentive program. Overall, Jake has a diverse background in sales, customer service, and data analysis.