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Shannon B. is an experienced operations and customer service professional, currently serving as Operations Manager at Rinse since September 2021. Prior to this role, Shannon held the position of Director of Operations and Customer Experience for North America at Knomo from January 2016 to June 2020, where responsibilities included overseeing North American operations, managing customer service, and handling over $2MM in inventory. Shannon's expertise in customer account management and conflict resolution was developed during a tenure as a Senior Customer Service Specialist at Compass Partners International, LLC, from June 2010 to January 2016, where strategic solutions for customer concerns were consistently provided. Shannon's customer service career began at Knomo London, focusing on account management and maintaining high productivity in service delivery.