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Melissa Guido has extensive experience in IT and customer service, currently serving as IT Customer Support Manager at Rexel USA since April 2004. In this role, Melissa is responsible for delivering training programs related to the Solar Eclipse system and conducts both in-person and virtual sessions. Previous roles at Rexel include Senior IT Systems Support Analyst and Manager of Eclipse Support. Earlier career experience includes positions at HSBC where Melissa managed customer service functions in a banking environment and served in various operational capacities. Melissa’s education includes an Associate's Degree in HR from Bryant & Stratton College and a diploma in Math and Science from the Buffalo Academy of Math and Science.