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Darren Reeves is an accomplished Senior Customer Success Manager at Resolver, a Kroll Business, with a proven track record in customer retention and onboarding optimization, including a documented reduction of time-to-productivity from over five months to four to five weeks. With experience managing a book of business worth $5.5 million ARR and leading global application support teams, Darren has successfully mentored junior team members, provided comprehensive end-user training, and implemented quality assurance programs that enhanced customer satisfaction. Prior roles include Help Desk Analyst at Keeran Networks, IT Administrator at Exacta Aerospace, and Manager of the Store Services Team at RBS IT Solutions. Darren holds a Bachelor's degree from Wichita State University and a Diploma in Curriculum Development and Instructional Design from Mount Royal University.