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Matilda Lsm has a diverse work experience in customer support and service roles. Matilda began their career as a Customer Success Intern at Happeo in August 2020. In this role, they provided support and assistance to clients, and also gained experience in writing Help Center articles. Matilda continued working at Happeo as a Customer Support Specialist and Help Center Coordinator from February 2021 to August 2022. In this position, Matilda was responsible for writing articles to guide clients in using the platform and informing them about new features.

Before joining Happeo, Matilda worked as a Customer Service Representative at iChoosr from May 2019 to February 2021. Here, they handled customer inquiries, complaints, and troubleshoot issues related to collective energy switching and group-buying schemes.

Additionally, Matilda had a brief experience working at Albert Heijn in 2018 as a Cashier and Baker. Their responsibilities included operating the cash register, preparing food at the bakery, organizing shelves, and managing storage.

Matilda Lsm's education history begins in 2013 when they attended the American School of Warsaw for their high school education, which they completed in 2017. From 2015 to 2017, they pursued the International Baccalaureate program. Following this, Matilda enrolled at Vrije Universiteit Amsterdam (VU Amsterdam) in 2018, where they obtained their Bachelor's degree in Communication and Information Studies in 2021. Continuing their academic journey, they attended the University of Amsterdam from 2021 to 2022, where they pursued a Master's degree in Television and Cross-Media Culture.