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Susan Reed has a diverse work experience spanning over several industries. Susan currently holds the position of Director of Customer Success at Remedly, a cloud-based ERP system for physicians and patients. In their previous role as Senior Manager of Client Success at Benevity, Susan managed a client portfolio worth $3.5 million. Prior to that, they served as the Director of Customer Success at Fluxx, a company dedicated to transforming the grant process. Susan also worked as the Director of Customer Success at Enviance, where they oversaw customer integration and training after the company's acquisition of Remedy Interactive. Before transitioning into customer success roles, Susan held managerial and account management positions at Remedy Interactive, where they received the Best Place to Work in the Bay Area award. Susan has experience in the education sector as the Outsourced Service Director for the Ross Valley School District. Additionally, Susan worked as a Loan Officer at Ross Valley Mortgage and held leadership roles at Prospero Technologies/Well Engaged, a global software-as-a-service provider. Susan began their career as an Account Executive at AOL and gained valuable sales experience at Mountain Travel Sobek, an adventure travel company.

Susan Reed attended Hamilton College, where they obtained a Bachelor of Arts degree. Susan'sstudies focused on French and Economics. In addition to their degree, they also acquired a Real Estate Salesperson License from the Department of Real Estate in May 2004.