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Ana Luzia Fernandes is an experienced professional in customer success and administrative roles, currently serving as an Analista de Customer Success and Analista de Planejamento at Refuturiza since March 2022. Prior experience includes a role as Analista de Atendimento at Hapvida from September 2019 to February 2022, where responsibilities involved second-level customer service for B2B clients. Previous positions also include administrative support at Reis Advogados and internships in human resources and public administration. Ana Luzia holds a Master of Business Administration in Digital Business from USP and a Bachelorā€™s degree in Administration from Universidade Federal de UberlĆ¢ndia.