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Citlalli A Santamaría M is an experienced quality engineer currently working at RCM Industries, Inc. since August 2022 as a Quality Engineer and IATF Internal Auditor, focusing on root cause analysis, customer relations, and process improvement. Previously, Citlalli served as a Black Belt Six Sigma specialist at HELLA from December 2017 to September 2022, where responsibilities included leading projects for scrap and quality control reduction, coaching teams in root cause analysis, and implementing statistical process control methodologies. Citlalli began the career as a Management Trainee at AUTOCOM and worked as an English trainer at Habitat Ayuntamiento Morelia from July 2011 to February 2014. Citlalli holds a Bachelor of Engineering in Industrial Engineering from Tecnológico de Monterrey and has additional training in entrepreneurship from the University of Waterloo.