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James Clark is an accomplished leader in customer service and operations, currently serving as the Head of Client Service at RBS International since November 2022. With a robust background at NatWest Group, where responsibilities included overseeing business performance and customer service for 2,600 colleagues, James Clark has implemented transformative strategies focused on digitization, customer satisfaction, and colleague development. Previous roles encompass managing customer service for corporate and financial institutions at RBS Global Transaction Services and leading FX/MM operations across EMEA. James Clark holds a Bachelor of Arts in Educational Studies and History from Keele University.