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Diksha Agrawal is an experienced Support Engineer at SymphonyAI Retail CPG since November 2022, specializing in troubleshooting technical issues and advising customers on product usage. Prior experience includes a role as a System Engineer at Tata Consultancy Services from January 2020 to November 2022, where Diksha identified and resolved issues while leading a team of six. Previous positions include Assistant System Engineer and Assistant System Engineer Trainee at Tata Consultancy Services, providing 24/7 production support, and a Software Engineer role at Depth Consulting Services Private Limited. Education includes a Bachelor’s Degree in Computer Science Engineering from G.H. Raisoni College of Engineering, Nagpur, completed in 2018.