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Adam Cacchione is a seasoned IT professional currently serving as a Desktop Support Tech Tier 2 at RareMed Solutions since July 2022. Responsibilities include diagnosing and troubleshooting high impact issues, acting as an escalation point for technical staff, collaborating with vendors to improve systems, and executing project initiatives. Prior to this role, Adam worked at Perfection Services, Inc. as an IT Account Manager and Assistant Account Manager, providing tier 2 support, managing customer relationships, and developing IT solutions in a managed service provider setting. Adam's early career included experience as a Customer Service Associate at Walgreens, which laid the foundation for effective communication skills. Adam holds an Associate of Science in Information Systems and Technology with a focus on Computer Systems Networking and Telecommunications from Pittsburgh Technical College.