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Rob Otoka is a seasoned professional with extensive experience in operations and client success across various sectors. Currently serving as Senior Director of Operations and Enablement at RapidRatings, Rob oversees critical operational processes and performance metrics that enhance client delivery. Prior roles include Director of Operations and Enablement at RapidRatings, Senior Program Manager at Mimecast, and Senior Project Manager at TomTom, where significant improvements in customer journey mapping, survey participation, and service delivery were achieved. As the founder of yVoC Consulting, Rob focuses on customer understanding to drive growth. Rob's academic background includes a Bachelor of Science in Business Communication from Bentley University.