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Rachel T. is an experienced customer service professional currently serving as the Customer Service Team Lead at Randazzo Heating & Cooling® since February 2022, where responsibilities include managing inbound and outbound calls, scheduling maintenance visits, and training new hires. Rachel previously held roles as a Customer Service Representative at Randazzo Heating & Cooling®, Administrative Assistant and Dispatcher at McCarver Mechanical Heating & Cooling LLC, and Installation Coordinator at Sonitrol Great Lakes. Additional experience includes office support positions at Lasco Ford and The Linden Hotel, as well as earlier roles in customer service and office administration. Rachel holds an education from Salina Area Technical College, attended between 2003 and 2005.