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Chifones Sass - Sihlaba is a seasoned Compliance Officer currently employed at Rand Mutual - RMA since July 2023, specializing in financial services and corporate governance, with a focus on embedding Treating Customers Fairly (TCF) principles within organizational culture. Prior experience includes roles at Nedbank from November 2013 to July 2023, and a governance specialist position at Sanlam, where responsibilities included managing regulatory complaints and conducting root cause analyses for executive committee presentations. Chifones began a career in complaint handling at Resolution Life from July 2005 to June 2007. Educational qualifications include a Postgraduate Degree in Compliance Management and a Bachelor's Degree in Library and Information Science, both obtained from the University of Johannesburg.