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Jigar Shah is a seasoned Technical Support professional with extensive experience in incident and change management. Currently serving as the Technical Support Team Lead at Rail Europe since February 2016, Jigar specializes in ticket resolution and escalation handling while utilizing technologies such as MS Office and SQL across various applications, including Salesforce and JIRA. Prior experience includes roles as Senior Technical Support Engineer at UHDE GmbH, where responsibilities focused on issue and license management, and Technical Support Engineer at Intertec Systems, providing support for notable clients like Abbott and HDFC Security. Jigar's career began as a Consultant System Engineer at MasterCom TechServices Pvt. Ltd., handling database management and client queries. Jigar holds a Bachelor of Engineering in Electrical, Electronics, and Communications Engineering from K. J. Somaiya Institute of Technology and a Diploma in the same field from Shah And Anchor Kutchhi Engineering College.