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Vanessa Baghdasraf is a seasoned professional with extensive experience in client relationship management and customer service within the insurance and financial sectors. Currently serving as a Customer Success Manager at Automic Group since December 2023, Vanessa previously held various roles at Link Group, including Team Lead in Client Service Delivery. Prior positions include Group Administrator at AIA Australia, where process improvements were implemented, and Group Life Insurance Portfolio Administrator at AXA, gaining in-depth knowledge of insurance processes. Earlier experience spans roles such as Client Liaison Officer at Unified Healthcare Group and Sales Executive in real estate. Vanessa holds a Bachelor’s Degree in Leadership and Management from La Trobe University, along with diplomas and certificates in dental technology and real estate.