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Laura Copka Valencia is an experienced customer support and service professional currently serving as a Customer Support Specialist at OXIO since August 2024. With a notable tenure at AT&T since October 2017, Laura has held roles including Customer Loyalty Associate and Integrated Service Model Specialist. Previous experience includes positions at Uber, Marriott Vacations Worldwide, and Bitesquad, among others, demonstrating a strong background in customer service, dispatch management, and technical support. In addition to professional experience, Laura holds multiple degrees in Educational Technology and English Language Teaching from Universidad Autónoma del Estado de Hidalgo and Instituto de Ciencias Básicas e Ingeniería.