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Imtiaz Ahmed currently serves as the Senior Manager of Digital Customer Experience at Qatar Airways, a position held since November 2023. Previously, Imtiaz held various roles at SE Health from July 2019 to January 2024, including Vice President of Digital Experience & Enablement and Head of Digital Enablement. Prior experience includes managerial and consulting positions at Deloitte from January 2011 to July 2019, as well as IT support roles at ExxonMobil and CIBC. Imtiaz began the professional journey as a Research Assistant and Student Network and Desktop Support Assistant at Ryerson University. Educational qualifications include a Bachelor of Commerce in Business Technology Management from Ryerson University and Ordinary and Advanced Level certifications from Lahore Grammar School.