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Nell Ayer, AAP, currently serves as Senior Manager of Customer Experience Management at Q2 since April 2019, previously holding the position of Senior Customer Experience Manager. Prior to Q2, Nell Ayer was Vice President of Operations and BSA Officer at RiverBank from June 2008 to April 2019, overseeing key operational departments and ensuring compliance with BSA, AML, and OFAC regulations. Earlier experience includes roles as Core Support Project Manager at Banner Bank, where Nell managed the bank's core system, and Branch Operations Support at F&M Bank, providing support to 16 branches. Nell Ayer holds a Bachelor of Science in Chemical Engineering from Washington State University and a high school diploma from Colville High School, with additional education at Lycee de l'Harteloire.