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Katie Thomas has over 17 years of work experience in customer success, account management, and partner development. Katie is currently the Director of Customer Success at Punchh, where they lead and supports the customer success team. Prior to joining Punchh in 2018, Katie held various roles at WhatCounts, including Senior Director of Partner Development and Director of Customer Success. During their time at WhatCounts, they focused on driving customer value and retention, strategizing with customers on B2B and B2C initiatives, and overseeing a large portfolio of accounts. Before WhatCounts, Katie worked at GCF: Greatest Creative Factor as a Senior Account Manager, managing print and digital projects and serving as the main point of contact for key accounts. Katie also held the role of Account Manager at GCF. Overall, Katie has a strong background in customer success and account management, with a proven track record of driving value and building successful client relationships.

Katie Thomas has attended York College of Pennsylvania. Additionally, they have obtained a Loyalty Marketing Certification from Punchh in 2022.