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Steven J. is a seasoned Customer Support Specialist with extensive experience in providing technical support across various industries. Currently employed at PS Technology since July 2023, Steven is responsible for supporting customers in class 1 railroads and transit systems. Prior experience includes roles at KUKUI, Iterable, and Sounds True, where responsibilities encompassed delivering technical assistance and resolving customer inquiries through multiple communication channels. Notable achievements include rectifying billing discrepancies and managing high-level escalations while maintaining high customer satisfaction. Steven also has a background in patient care as a Technician at AeroCare Medical Transport System and has worked as a Materials Test Engineer, holding multiple certifications in material testing and nuclear gauge operation. Steven completed a degree in Full-Stack Web Development and Computer Science at the University of Arizona from 2020 to 2021.