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Sydney Lai has a diverse work experience in various roles and companies. Starting in 2006, they worked as an Internet Recruitment Consultant at Monster Worldwide for two years. Sydney then joined salesforce.com in 2008, where they held multiple positions, including Enterprise Business Executive and Account Executive in ISV & Channel Sales. In 2015, Sydney moved to LinkedIn, where they worked as an Enterprise Sales representative for Talent Solutions until 2017. From 2017 to 2022, they worked at ServiceNow, initially as a Senior ISV Account Executive and later as the Global Alliance Director for the ISV Appstore. Finally, in 2022, Sydney joined Proven Optics as the EVP of Global Alliance and Channels.

Sydney Lai attended Monte Vista High School from 1999 to 2002. After completing high school, Sydney enrolled at the University of Arizona, where they pursued a degree in Communications with a concentration in Business Administration. Sydney attended the University from 2002 to 2006.