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Cicely M. is a seasoned professional in customer outcomes and business development, currently serving as Senior Director at ServiceNow. Previously, Cicely held multiple roles at IBM, including Director of IBM Consulting M&A Business Development and M&A Business Development Executive in Global Services, as well as serving as an M&A Specialist. Cicely's career commenced as a Failure Analysis Engineer at IBM Global Services. Academic qualifications include an M.B.A. in Business Administration from The Wharton School and an M.S. in Engineering Science from Rensselaer Polytechnic Institute.