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Abril Méndez is currently serving as Customer Service Manager and Process Improvement Analyst at Propaga since March 2023. Previously, Abril held various roles at Bitso from September 2020 to December 2022, including Process Improvement & Implementations Analyst, Operations Support Agent, and Customer Support Agent. Prior experience includes a position as Customer Service Agent at Cornershop, Customer Support Specialist at Bolt, Staff Member at New England Golf and Tennis Camp, and Front Desk Staff at Hilton. Abril holds a Master in Education (MEd) from IEU Universidad, as well as degrees from Universidad Juárez Autónoma de Tabasco in teaching English as a foreign language and training foreign language educators.