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Serina Francis Hansen's work experience begins in May 2008 when they worked as a Front Office Executive at Bharti Airtel Services. Serina then joined Qatar Airways in December 2009 as a Flight Attendant and later became a Cabin Senior in September 2014. In January 2019, Serina took on the role of Cabin Services Director at Qatar Airways. Their most recent position is an Administration Coordinator/Office Manager at Promon, starting in August 2022.

Serina Francis Hansen's education history includes a Master in Business Administration (MBA) with a specialization in HR & Organizational Psychology from UCAM Universidad Católica San Antonio de Murcia, which they completed from 2020 to 2022. Prior to that, they obtained a Bachelor's Degree in English, French, and Tourism from Delhi University, where they studied from 2007 to 2009.

In addition to their formal education, Serina has earned several certifications. Serina is a Certified Strategic Human Resource Management Professional from the Chartered Management Institute, which they obtained in May 2021. Serina also holds a certification in People Analytics from LinkedIn, obtained in April 2020. Furthermore, they have completed courses in MS Word, Advanced Excel, and Powerpoint presentation from UPTEC Computer Consultancy Ltd in March 2020.

Serina has also participated in a Senior Leadership Excellence Programme offered by Qatar Airways in January 2019. Serina has a diploma in Psychology from Alison - Free Online Learning, earned in 2017. Serina has completed the Air Travel Fares & Ticketing Course at New Delhi YMCA and the Aviation Security Course at Qatar Aeronautical College. Additionally, Serina has obtained certifications in Cultural Intelligence, Customer First Workshop, and Dangerous Goods Awareness Course from Qatar Airways and Qatar Aeronautical College, although the specific dates of completion are not provided.