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Shannon R. is an experienced professional in medical service operations and human resources, currently serving as the Medical Service Provider Operations Program Manager at Prolucent since April 2022 and as a Scheduling Assistant at COUSINS MAINE LOBSTER LLC. Previous roles include a Healthcare Unit Coordinator in the emergency departments at Baylor Scott & White Medical Center-Plano and The Medical Center of Aurora, where Shannon ensured efficient operations and care coordination in high-pressure environments. Additional experience involves management positions in account management, human resources, and customer service across various sectors, demonstrating strong abilities in relationship building, administrative oversight, and emergency care coordination. Shannon holds a Bachelor of Science degree in Business, Management, Human Resources, and Marketing from Western Governors University.