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Dionna Cassoni is a seasoned customer service professional with extensive experience across various sectors. Currently serving as a Senior Customer Service Representative at ProLiteracy Worldwide since September 2021, Dionna manages complex customer orders and develops procedures within NetSuite. Prior to this role, Dionna worked at National Grid as a Customer Service Representative 2, providing support in a high-volume call center and addressing utility billing inquiries. Experience at the Onondaga County Sheriff Department as a Records Supervisor involved overseeing a team and enforcing departmental policies. As the owner of Dee's Property Maintenance LLC from 2003 to 2016, Dionna successfully managed operations and trained employees in various maintenance services. Earlier career experience also includes working as a Motor Vehicle Representative for the New York State Department of Motor Vehicles. Dionna holds an Associate's degree in Applied Science with a focus on Computer Information Systems from Onondaga Community College and is furthering education at Le Moyne College.