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Hans Mertens is a skilled IT professional with extensive experience in technical support and project management. Currently serving as a Support Engineer at GET Time & Security Management Solutions since April 2021, Hans has previously held significant roles such as Leading Support Employee at Trivec, IT Analyst at International Flavors & Fragrances, and IT Consultant at Eurovex. Notable contributions include backoffice support for email migrations at PepsiCo and onsite support for major migration projects at Digipolis and Baloise Insurances. Hans has demonstrated expertise in troubleshooting, user access administration, and providing high-level end-user support, notably adhering to ITIL principles. Educational credentials include a diploma in Tourism from V.T.I. Spijker and foundational studies at Katholieke Hogeschool Kempen.