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Edith Johnston is an accomplished professional with significant experience in client experience and call center operations. Currently serving as the Vice President of Client Experience at Association Health Care Management, Inc. since December 2021, Edith has also held the position of Director of Call Center Operations at the same company since August 2019. Additionally, Edith has worked as a Sr. HR Manager at Primary Services and served as an Onsite Program Manager at NRG Business Demand Response. Previous experience includes a managerial role at JPMorgan Chase, where Edith contributed over nine years in the call center and customer service sectors. With a strong background in project collaboration and process improvement, Edith is adept at enhancing operational efficiency and client satisfaction. Educational credentials include studies at Houston Community College.