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Jennifer Paloma Rafferty has a diverse work experience in the field of instructional design and professional learning. Jennifer Paloma'smost recent role is as the Director of Instructional Design at Presence, where they lead a team in designing and developing onboarding and continuing education courses. Prior to this, they were the Director of the OLC Center for Professional Learning at the Online Learning Consortium, where they provided support for certificate programs and online leadership development. Jennifer has also worked as an Adjunct Faculty at Brandeis University and held multiple roles at Quinnipiac University, including Associate Director of Instructional Design and Spanish Instructor. In addition, they served as the Distance Learning Program Manager for the Massachusetts Department of Education, managing state pilot programs for adult basic education. Jennifer has demonstrated achievements in employee engagement, learning management system implementation, curriculum development, and building partnerships throughout their career.

Jennifer Paloma Rafferty holds a Bachelor of Arts degree in Romance Languages from Mount Holyoke College. Jennifer Paloma also has a Master of Education degree in Instructional Design from UMass Boston and a Master of Arts degree in Spanish Language and Literature from the University of Wisconsin-Madison. In addition to their formal education, Jennifer has obtained various certifications, including ones in Human Leadership, Learning Articulate Rise, Making a Case for Accessibility in Your Organization, Thinking Creatively, and Foundations of Accessible Elearning from LinkedIn. Jennifer Paloma has also earned a certification in Diversity and Inclusion in the Workplace from ESSEC Business School and completed workshops and trainings on topics such as Socially-Just Services, Moving Beyond Diversity to Inclusion Training, Diseño Instruccional e-Learning, and Corrección, estilo y variaciones de la lengua española.