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Anna Smith is a skilled professional with extensive experience in customer experience management, project management, and programme management across various sectors, including transport, telecommunications, and healthcare. Currently, Anna serves as a Helpline Counsellor at Presbyterian Support Northern while pursuing full-time studies in Psychotherapy at Auckland University of Technology. Previous roles include transformation capability and execution management at Chorus NZ Limited and project management at AMP, where technology implementation and change management were key responsibilities. Anna's educational background includes a Graduate Diploma in Psychotherapy and various diplomas in management and counselling, showcasing a strong commitment to improving mental health and customer experiences.