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Mark Percox has a diverse work experience spanning various roles in the customer success and IT fields. Mark is currently the Head of Customer Success at PolyAI since July 2023. Prior to that, they served as the Director of Customer Success at ZoomInfo from September 2022 to July 2023. Mark also worked at Genesys from 2017 to 2022, where they held multiple roles, including Senior Manager and Manager of Customer Success, Principle Partner Success Manager, and Senior Technical Account Manager. Mark also had previous roles as the Service Delivery Manager and Technical Team Lead at Genesys | Interactive Intelligence. Earlier in their career, they worked as an Installation Engineer at Staffordshire County Council, IT Desktop-Support at Advance Healthcare UK, and Assistant ICT Technician at Erasmus Darwin Academy. Overall, Mark has extensive experience in customer success, technical account management, and IT support roles.

Mark Percox attended Staffordshire University from 2008 to 2012, where they obtained a First Class Honours degree in Computer Networking and Systems Security. Additionally, they have obtained certifications such as Genesys Cloud Certified Professional from Genesys in September 2021, Voxeo CXP Overview from Voxeo in June 2014, and ITIL v3 Foundation from ITIL Certified (obtained month and year not provided).