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Florence M. has a diverse work experience in the field of customer support and programming. Florence currently works at Re-Leased Property Software as a Customer Support Specialist for the Tier 2 APAC Region since December 2021. Prior to this role, they worked as a Customer Support Specialist for the APAC Region from January 2019 to November 2021.

Before joining Re-Leased Property Software, Florence worked at Progenesis from September 2013 to December 2018. During their time at Progenesis, they held the position of Senior Support Consultant and was involved in implementation, training, and providing support to clients using the Progen lease management solution. Florence utilized their programming skills, specifically in SQL Server Management, for data migration and data fixes through scripts. Furthermore, they had experience in customizing Crystal reports for clients, requiring knowledge in coding and database infrastructure.

Their earlier experience includes working at Civica as an Analyst/Programmer from April 2008 to August 2013. At Civica, they were involved in developing Spydus, an automated information management solution for libraries.

Florence's career in programming began at Options Technology Solutions, where they worked as a Junior Analyst/Programmer from April 2006 to March 2008. In this role, they contributed to maintaining an online ordering application for the Elders Agri Company.

Overall, Florence M. has accumulated significant experience in customer support, implementation, training, programming, and database management throughout their career.

Florence M. has a relatively limited education history. In 2014, they attended CBD College for a brief period to complete a Barista Course. Prior to that, from 2002 to 2005, Florence studied at Victoria University, where they obtained a Bachelor of Science degree in Computer Science. In terms of additional certifications, Florence became Xero Advisor Certified in December 2020, provided by Xero.