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Jan Marsal Mercader has a diverse work experience spanning various industries. In 2017, they started working as a Music Teacher at Taller de Músics, where they stayed until September 2020. From January to March 2021, they worked as a Sales Associate at Decathlon España, and then returned to the same role from April to June 2021. In 2021, they joined Vincle as a Customer Support Technician, where they worked from December 2021 to July 2022. Currently, Jan holds the position of IoT Customer Support Specialist at Pod Group - A Giesecke+Devrient Company, starting in August 2022.

Jan Marsal Mercader completed a Master's degree in Music Pedagogy from Escola Superior de Música de Catalunya - ESMUC, from 2018 to 2019. Currently, they are pursuing a field of study in UX Design at The Interaction Design Foundation since 2020. Jan Marsal Mercader has also obtained several certifications in areas such as Key Account Management, Business Fundamentals for Customer Success Managers, Marketing Foundations: Consumer Behavior, Sales Management Foundations, De-Escalating Conversations for Customer Service, Onboarding and Adoption Best Practices for Customer Success Management, SharePoint Online Essential Training: The Basics, Value Realization Best Practices for Customer Success Management, Business Development & B2B Sales for Startups - Sales Valley, Lead Generation Machine: Cold Email B2B Sales Master Course, Sales Machine: The Sales Training B2B Master Course, Customer Service Foundations, Customer Service: Managing Customer Expectations, Customer Service: Problem Solving and Troubleshooting, Phone-Based Customer Service, Sales: Customer Success, and Writing Customer Service Emails. The certifications were obtained from LinkedIn and Udemy between 2022 and 2023.