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Payum Moussavi possesses extensive experience in technical leadership and customer-focused roles within the networking and security industry. Currently, as Group Vice President and CTO of Juniper Experience and Operations at Juniper Networks, responsibilities include overseeing critical escalations, improving product quality, and implementing technical training initiatives. Previous positions at Juniper Networks also include Vice President of Global Customer Focused Technical Support and several director-level roles, contributing to the development of escalation processes and support strategies. Prior to Juniper, Payum served as Vice President of Worldwide Customer Success at Pulse Secure and held various technical roles at Verisign, Cisco, and 3Com. Educational credentials include studies at Harvard Business School and Stanford University Graduate School of Business.