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Sara McCarthy is an accomplished Client Service Manager at PMA Companies since May 2018, with a robust background in client management and operational efficiency gained through prior roles at Liberty Mutual Insurance and Travelers. At Liberty Mutual, Sara managed significant national insurance accounts, facilitated service delivery, and successfully led the implementation of Lean methodologies as a Rotational Deployment Coach. Sara has consistently demonstrated leadership in managing teams, enhancing workflow processes, and driving business development efforts, contributing to millions in premium generation and process improvements. A graduate of Framingham State University with a Bachelor's degree in Business Administration, Sara possesses a strong foundation in management and operations.