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Thina Zikhali is a customer experience specialist with extensive experience in customer service across various industries. Currently employed at PLP Group since June 2019, Thina Zikhali manages app chat responses and assists clients with inquiries related to defined benefit plans. Previous roles include customer service representative at Aeiges Outsourcing South Africa, where Thina Zikhali sold gadgets and services for Telkom SA, and sales executive at XINIX Insurance Brokers, responsible for telemarketing and selling a range of insurance products. Earlier experience includes front office receptionist positions at SIZABANTU Financial Solutions and PBC, where Thina Zikhali handled basic office duties and client interactions. Thina Zikhali holds a Certificate in International Trade from Maritime Skills College and a Matric from Umbilo Secondary School.