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Paulo Souza is a seasoned professional in the fields of support, operations, and marketing, currently serving as a Senior Support & Operations at Drop since June 2021, focusing on enhancing customer satisfaction and gaining insights into consumer behavior. Prior experience includes serving as an Assistant Manager at Starbucks, where Paulo successfully drove sales and customer engagement through strategic marketing initiatives, and as a Sales & Marketing Assistant at AE Patrimônio Consultores Imobiliários, contributing to increased market presence and improved sales through market research. Paulo's career in marketing began at G4 Financial Intermediations as a Junior Marketing Assistant, participating in the development of campaigns to expand the customer base. Paulo’s educational background includes a Bachelor's degree in Marketing from Universidade Paulista, a Diploma in Business/Marketing from Centennial College, and a Certificate in Digital Marketing Management from the University of Toronto.