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Felipe Alarcón Arango has a diverse work experience in the field of customer support and technical services. Felipe is currently employed at Playvox as a Senior Customer Support Engineer since October 2021. Prior to this role, they worked as a Customer Support Engineer at Playvox from October 2020 to October 2021. Before joining Playvox, Felipe worked at AnyVision as a Technical Services Manager for Colombia & Central America from September 2019 to April 2020. Felipe also gained experience at Dahua Technology Co. LTD, where they worked as a Pre-sales Engineer from October 2017 to September 2019 and as a Technical Support Engineer from May 2016 to October 2017.

Felipe Alarcón Arango pursued their undergraduate studies from 2010 to 2015 at the Universidad Pontificia Bolivariana. Felipe obtained a Bachelor's degree in Ingeniero Electrónico, specializing in Electrical, Electronic, and Communications Engineering Technology/Technician. Additionally, Felipe also earned a Bachelor of Engineering (B.E.) degree in Electrical and Electronics Engineering from the same institution.

Felipe has obtained several additional certifications to enhance their skills. Felipe completed a course called "Python Data Structures" from Coursera in October 2021. In September 2020, they took the Duolingo English test to demonstrate proficiency in English. Moreover, Felipe obtained a certification in Cloud Computing from Escuela de Organización Industrial in April 2020. There is mention of a certification titled "Programming for Everybody (Getting Started with Python)" from Coursera, but no specific details are provided regarding its completion.