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Jennifer Smith has a diverse work experience. Jennifer worked at Phillips Home Improvements from 2016 to the present, starting as a Human Resources and Communications Coordinator before becoming the Human Resources Manager and Executive Assistant to the President. Before that, they worked as a Freelance Writer for various magazines such as Dallas Child Magazine, North Texas Teen, Birmingham Parent, Houston Family, Allen Magazine, and more from 1999 to 2016. Prior to their freelance writing career, they worked at FamilyLife as an IT Help Desk from 1996 to 1999. Jennifer's earliest work experience was as an Educational Consultant at New Century Education Foundation from 1992 to 1995, where they trained teachers and districts across the US on an integrated educational software system.

During the years 1982 to 1986, Jennifer Smith attended Harding University, where they pursued a Bachelor of Arts degree in Elementary Education.