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Luisa Fernanda Torres is a Scrum Master at Pevaar Software Factory since June 2023, specializing in training teams in Lean-Agile practices and providing advisory support in organizational environments where Scrum is not fully adopted. Prior experience includes roles as an Intermedium Analyst and Analyst at Rappi, focusing on customer data analysis, project management for customer experience enhancement, and premium service for high-value clients. Previous positions include a Human Resources intern at Claro Colombia, a social intern at Ecoworks managing a sustainability program, and a Customer Service Representative at Teleperformance overseeing quality audits for TikTok. Luisa holds a degree in Business Management from Universidad de La Sabana and has completed various specialized courses, including SQL for Data Science and Data Analysis.