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Chrystian Reynaldo M Pohan possesses extensive experience in human capital management and organizational development, currently serving in multiple leadership roles including Corporate Secretary and Acting Corporate Secretary Division Head at DAMRI since April 2018. Pohan's responsibilities encompass devising service-related policies to enhance customer satisfaction and engagement, as well as preparing comprehensive work plans for the organization. Previous experience includes positions at Pandawa Digitalikasih HR Services, where Pohan led education and training initiatives, implemented recruitment systems, and managed personnel administration processes, along with roles at Peoplesight Group focusing on quality control and training development. Academic qualifications include a Master's Degree in Management from PPM School Of Management and a Bachelor's Degree in Psychology from Universitas Pelita Harapan.