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Tim Williams has a strong background in customer experience and management. Tim is currently the Chief Customer Experience Officer at Pepperstone, where they oversee customer onboarding and support. Prior to this role, Tim worked at MYOB as the Head of Service and Support, where they focused on delivering a differentiated customer experience through various channels. Tim also led the Subscriber Sales and Retention team at Foxtel, improving net conversion and implementing a new incentive program. Tim's earlier experience includes roles at Bupa, where they managed corporate and international services, led strategic projects, and managed customer retention. Overall, Tim has a proven track record of driving customer satisfaction, employee engagement, and efficiency.

Tim Williams obtained a Diploma of Project Management from Swinburne University of Technology in 2012.