ÂÜÀòÂÒÂ×

Marcelo joined in 2021. With a persistent focus on the clients, he’s the champion of relationship building and delivering a great customer experience.

In his role as Chief Client Officer, Marcelo has overall strategic and execution accountabilities for client acquisition, retention, and services across the multi-channel distribution system. His focus includes accelerating sustainable and profitable growth across all regions and business units by implementing proven best practices and fostering an environment of collaboration.

Marcelo brings 20+ years of progressive and diverse experience driving organizational transformations that delivered sustainable results by creating a culture of engagement and fact-based decision-making. Marcelo joined after a 17-year career with Allstate Insurance where his last role was Chief Customer Officer.