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Ben Eaton has extensive experience in customer support and technical roles across various organizations. Currently serving as a Customer Success Manager at Pentesec since July 2019, Ben previously held the position of Technical Support Analyst in the security sector. Prior employment includes engaging as an Engineering Trainee at Openreach and serving in multiple roles at Virgin Media Business, where responsibilities ranged from raising and resolving customer faults to supporting both Broadband and Voice services. Further experience encompasses positions as a Service Desk Analyst at Kelway, and supporting users at Associated British Foods plc as a 2nd Line Service Desk Analyst. Ben began a career in customer service as a Customer Manager at RSA and as a Sales Consultant at Thomas Cook, following foundational education at Bourne Grammar School.